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The firm's chief executive Peter Fankhauser said: "Despite huge efforts over a number of months and further intense negotiations in recent days, we have not been able to secure a deal to save our business. Thomas Cook stops trading — latest info and your rights. Posts may be deleted and repeat offenders blocked at our discretion. News homepage. RSS feed. Martin's blog. Deals Hunter Blog. We think it's important you understand the strengths and limitations of the site.
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Higher fares and less choice for plane passengers this winter
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ATOL claims form now open Package hols with no flights? You may be able to claim from the card firm Will travel insurance cover me? What if I've booked separate hotels, car hire etc?
Higher fares and less choice for plane passengers this winter
Beware scammers exploiting Thomas Cook's collapse. What about Thomas Cook gift cards? Can I still use a Thomas Cook prepaid card? What about Thomas Cook's travel insurance? What about accommodation-only bookings? Is my wedding ATOL-protected? What about football packages booked with Thomas Cook? What if I've an outstanding flight delay claim? Martin's 8-minute video help guide.
Can I claim expenses if I was on a repatriation flight and delayed returning home? If your replacement flight took off the day after your original flight, the CAA tried to extend your stay with your hotel or may have asked you to book a new hotel. Now you can reclaim the cost again, it says this must be "reasonable". To make a claim for these expenses, you'll need to provide copies of your receipts and ATOL certificate.
See the CAA's Thomas Cook page for more guidance on what you can claim for and our section in this guide on how to submit claims. If I was flown home for free, can I also claim from my card provider for the missed flight? If you weren't due to return by Sunday 6 October, you'll have to make your own travel arrangements. The CAA says you will have to organise your own transport home. If you have ATOL protection, you will be reimbursed for the cost of your new flight. See more details on the CAA website.
All package holidays that include a flight are covered by ATOL. If your holiday is protected, you should have received an ATOL certificate along with your booking if you booked directly with Thomas Cook, it will be on the final page of your documents. Some hotels may want you to pay, or even leave you shouldn't pay. If the CAA is not successful in negotiating with your hotel, it says it may need to relocate you to another hotel.
What's actually happening here is that hotels are usually paid by Thomas Cook after your stay, so they haven't had their money yet and are worried. Hotels were normally paid by Thomas Cook after your stay. The most important thing to do is be safe. So if you're being pushed to pay again, first try and call the CAA — also, if possible get the British Embassy involved. Do ensure you get a receipt and proof of payment as much as possible. On a package holiday without flights?
You should be able to continue your trip. Customers who are currently overseas on a package holiday that does not include a flight are protected, and trade body ABTA says you should continue your holiday as normal. This will be done automatically, so you don't need to do anything.
However, on Tuesday 15 October, the CAA said that some payments had been delayed and that it was investigating although it again said that customers didn't need to do anything. If you paid any other way, you can now apply for an ATOL refund. You'll need details of your booking, such as your Thomas Cooking booking reference number. There have been some reports of glitches with the website after the online claims form went live, which the CAA says is due to heavy traffic. If you're struggling to use the site, it's advised you should try again later.
Booked a package holiday with no flight? Check ABTA protection instead For package holidays without a flight, you'll still be protected and should be able to get a refund. This applies even if only one element of your holiday is with Thomas Cook. The official jargon is 'linked travel arrangement', and you should have been told you have this when booking.
This only covers you if the company that sold you the holiday goes bust while it has your money. So if for example you bought a DIY package in multiple transactions from an online travel agent and it included a Thomas Cook flight, you won't now have any extra protection.
If you booked everything independently, you're unlikely to have any kind of package or linked travel arrangement protection. Paid by credit or debit card? However, if you booked via a travel agent it's more complicated. If you booked via a travel agent, it's likely that relationship could be deemed to be broken, which would mean you wouldn't be able to claim, though the Financial Ombudsman Service told us it would come down to the exact nature of your contract with the travel agent. You can use Section 75 to reclaim the entire cost of your purchase even if you only paid for part of it on your credit card.
Unlike Section 75, the chargeback scheme isn't a legal requirement, it's just a customer service promise. But we're already seeing successful claims from people using it to claim for Thomas Cook flights, and crucially there doesn't need to be the direct link between the product paid for and the debt as with Section Here's one early success story:. Most travel insurance won't protect you here, unless you've specific failure cover When a travel firm goes bust, your travel insurance is only likely to cover you if it includes specific failure cover — and even then, this will only come into play if you're not covered by ATOL, ABTA or similar.
Which UK train firms are offering refunds to Thomas Cook customers? I had a call when I was walking back from school run this afternoon saying they working with a team to recover my money from TC for a holiday I've booked haven't booked one so I played along and told them which one as I had many many business trips booked around the world lol — Roy Cadge RoyCadge September 25, Be careful it's the right one The CAA is warning ATOL customers to make sure that they only make claims directly through the official dedicated website: thomascook.
Thomas Cook offered travel gift cards, which you could use to book holidays with the firm. Can I still use Thomas Cook gift cards anywhere else? More Thomas Cook travel questions answered. Which brands are affected by Thomas Cook's collapse? I booked a wedding with Thomas Cook — am I protected? I booked a football package with Thomas Cook — am I covered?
Manchester United told us it's trying to make sure customers who used Thomas Cook to book coach travel to upcoming fixtures are provided with alternative travel, free of charge. It also says it wasn't paid by Thomas Cook for any match tickets sold as part of packages for future games. Liverpool originally asked fans who bought Thomas Cook packages to the club's two home games against RB Salzburg on Wednesday 2 October and Leicester City on Saturday 5 October to get in touch via this online form.
We've asked if it has any further updates and will update this story when we hear back. Tottenham Hotspur said it's also trying to arrange free alternative coach travel for fans who've booked packages to upcoming fixtures. Are any TUI package holidays also affected? I have Thomas Cook travellers' cheques — what can I do with them?
See full details on what's happening to Thomas Cook defined benefit pensions. After the assessment, one of two things will happen: The PPF may pay out compensation at a set rate. Alternatively, you may get a better deal than that though we don't yet know what. If the PPF assesses that the schemes have enough assets to pay benefits at above the PPF levels of compensation, the trustees will look to buy out benefits with an insurer instead. What has Thomas Cook said? For all the latest deals, guides and loopholes - join the 12m who get it.
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I wanted to change that, so here's a video explaining how to decide If so, you can reclaim the tax on it 22 October Martin Lewis: Debt desperation to happy homeowner in 8 years 21 October No matter how dire your money situation seems, there is always hope. Things may never be perfect, but they can improve and taking action is the best way to make that happen. The team recently forwarded me an email from Jay, which exemplifies that in beautiful technicolour detail.
And Jay has now kindly given me permission to reproduce it. Affected consumers can find out more information on the dedicated Thomas Cook website here.
Thomas Cook Group - Wikipedia
In that scenario, you should try claiming back any extra costs via Section 75 of the Consumer Credit Act. To make a claim, contact your credit card provider - your first port of call should be its customer service - and tell them you want to make a claim under Section It should then send you a claim form which you can fill in and your provider will use to process your application. WHEN you book a holiday, the ATOL holder or their agent must give you a certificate confirming you are ATOL protected as soon as you hand over any money - including a deposit - for a holiday or flight.
But be aware, the protection only covers British-based firms, so it's vital to check. Some travel companies display the ATOL logo on their websites even though they don't offer financial protection. To check it's genuine, look for a number on the logo and check it out on the CAA's website. You should be wary if the travel provider has no ATOL number, or if the number doesn't have four or five digits.
You must do this within days to get money back, but unlike Section 75, this is not a legal requirement. The collapse also forced Thomas Cook staff to visit food banks and borrow money after they missed out on final wages. We pay for your stories and videos! Do you have a story or video for The Scottish Sun? Email us at scoop thesun.