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Good customer services. My husband and I go this location to get our autos service. I did have to go back the next day. My skid plate was not secured properly and was making a loud noise while driving. I just hop I just hope it was noise and didn't do any other damage I can't see. Olivia A.
My grandkids were asleep in the car so it was perfect that I could stay in the car with them. Chuck G. The staff was very frendley and helpful and I think I got my money's worth. Very satisfied with the customer service and they explained everything very clearly. Very friendly staff, wasn't using pressure tactics to upsell. Professional staff put me at ease. Caitlyn S. My oil change was done promptly all other recommended services weren't pushed on me but were explained clearly.
I felt no pressu I felt no pressure to get any other services done. They were very nice and quick. Great experience ooverall. I hadn't been at this location for awhile, but was reminded by a nephew what good and quick oil change service you provide, and I hadn't been at this location for awhile, but was reminded by a nephew what good and quick oil change service you provide, and you delivered.
Your staff and manager were efficient and professional. All the staff was courteous, friendly and helpful.
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Overall wait for this oil change was close to an hour, yet they didn't appear that busy. Tony B. Service Manager Juan was very courteous and respectful to customers and fellow crew. He also had a very friendly attitude. Juan, the Manager helped me out. He was super friendly and courteous. I did have to wait a few minutes before I could pull my ca Juan then called the BMW hotline and a dealership to make sure the correct oil and oil filter was being used. I was happy he was taking the time to do the job correct since I do love and care for my car nice car.
All and all it was a pretty quick service, maybe 45 minutes and Juan did the job correctly. So good job Valvoline! The other constructive criticism I would say is make sure the staff knows how to work on all cars, high end models too. Thank you. I have only been to your stores twice, but both times my experience was awesome. I wasn't pressured into anything, and they were I wasn't pressured into anything, and they were even apologetic that they didn't have the air filter I needed but let me know when it would probably be in And I will definitely go back to get it.
Thank you for making oil changes a positive experience again! Cooling system started leaking as soon as I parked the truck from the oil change. Jimmy G. I liked the team work your folks exhibited. Rachel R. They got the job done in a timely manner and were very courteous. Steve P. Good value That was a great way to That was a great way to encourage loyalty.
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I knew I could swing by and have my levels checked. I Martinez. Without a promo code in the future, I wi Without a promo code in the future, I will most likely change my own oil. I never received a receipt of any kind. Would you please mail one to me? Everyone is very quick and efficient. What I also love about this location is that there is a very efficient and knowledgeable f What I also love about this location is that there is a very efficient and knowledgeable female on staff, I think that is so cool!
Friendly and good customer service. Steve Sanders. The employees were friendly, honest, and quick. Your customer service at Valvoline was excellent. It's really convenient. Patty H. The prompt service and transparency about the service. It was a pleasant experience.
I have been using Valvoline for the past I have been using Valvoline for the past 5 years, and always have a pleasant experience. Thank you so much! The manager helped me on my visit. He was very professional and knowledgeable. Never once did he try and up sale me but did let Never once did he try and up sale me but did let me know the recommendations needed for my car.
Service was quick pressure free. Scott S. Not told the price until the end of the service. Paid 95 dollars for full synthetic oil change with a 15 dollar of coupon. Going rate for full synthetic oil change is 50 to 55 dollars. Dan P. The employees were quick and knowledgeable about what they were doing. They gave suggestions on what I should replace and I ended up getting the engine air filter replaced. Stevo V. Quick and easy oil change. Friendly staff and no pressure sales.
Sold additional product to me after showing previous maintenanc Sold additional product to me after showing previous maintenance schedule. John L. Pricing and etc. Valley dude. The underneath the car attendant did not know where the oil filter was located on my vehicle.. We handled it.. The whole crew was very professional and friendly. They explained everything which is great because it was my son's first time They explained everything which is great because it was my son's first time being the driver he recently got his driver's license to get an oil change.
He didn't even know that cars need an oil change, new air filters or new windshield wipers.
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It was very educational for him and he will remember the experience. He had to do the lights, blinkers and pop the hood - he fumbled with all of them : Next time he'll feel more comfortable. It was nice to watch from the passenger seat as he interacted with the patient and friendly crew at Valvoline. Thanks for the great experience.
Evelyn K. Great and fast service. Always enjoying coming here. Pricing is a little high but I always feel comfortable with the knowledge and know how of the employees. Scott - Chatsworth. The Staff was friendly and pleasant to work with. I was highly satisfied because the service was great in and out right away.
Lee S. Quick service fully explained. I met with the manager and he was very helpfull and at that time I did not have to wait for service and he started on my van rig I met with the manager and he was very helpfull and at that time I did not have to wait for service and he started on my van right away. It always depends on how many people are a head of you. My timing was just right and he started right away.
Extremely courteous and knowledgeable. Very informative and glad I was given suggestions for future maintenance. Gina M. It was nice to get in and out. The service team member was informative about which oil would be best for my car and possible thi The service team member was informative about which oil would be best for my car and possible things needed next time. Stephen R. I've never had to wait, always been treated warmly and courteously by Valvoline staff, and I've never spent more than half an ho I've never had to wait, always been treated warmly and courteously by Valvoline staff, and I've never spent more than half an hour at a location.
All around, Valvoline provides excellent service. Abedalaziz Alhaj. They checked everything that the cars mist have and they recommended me to fix some stuff. They are fast and clean, polite. Fast and friendly service! Professional, they check other areas of your car out besides doing the oil change, it was quick.
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Although I get all my services done at same place, I am older and use to work in gas stations in the 60's, when we did oil chan Although I get all my services done at same place, I am older and use to work in gas stations in the 60's, when we did oil changes and lubes, when they use to have service bays. I think it is a shame these places are gone, and we are in a world of convenience, where you do not get out of the car, and pay far more than the task involves should be.
I need a simple sensor replaced that is 2 screws and a plug, but you do not do these things. This is where the corner garage has gone extinct, so I would be highly satisfied if your places had the leeway to go outside your limited service, and provide this at a reasonable price. We are in a world of overprices, I understand rents and what it takes to have a place of business like this.
In the world of being a mechanic, we called easy non problem jobs, "gravy money". Quick oil change places are money makers without the headaches of real mechanic work. So to ask and old man why he is not highly satisfied, I came form a different world of car repairs. Liz E. In and out. Didn't feel pressured to get any extra services.
Great, professional team. Very quick and precise. The "check engine oil soon" light came on the next day.
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Efficient, professional, polite. Natasha D. Staff was very friendly and knowledgeable. Del E. Everyone was very courteous and professional. Overall speed and customer experience was amazing. To slowly the guys in the tunnel and more training for luxury car like for me I have Lincoln navigator. Price is too high. I have 4 cars that i wanted to bring in for oil change. I could not find a multiple car discount on line.
The People at store could not help. Im currently looking for a place that takes this into consideration or i will just have to do it myself. Thanks anyway. Keila J. You use to price match and you no longer do that. Being retired and on a budget getting the lowest possible price is very import Being retired and on a budget getting the lowest possible price is very important to me. It felt very unaccommodating. As if my business didn't matter.
Abel B. I quit going to them because i felt like i needed to start donating my body organs just to be able to afford an oil change there. Jason L. The team was very knowledgeable. Great job explaining what test they were doing and even warn me of possible issues with my vehi Great job explaining what test they were doing and even warn me of possible issues with my vehicle. Price Abit high on the service that was done. Daniel A.
I was not highly satisfied with my experience at Valvoline because they seem to be in a rush to get me in and out so that they c I was not highly satisfied with my experience at Valvoline because they seem to be in a rush to get me in and out so that they could move on to the next customer. But Jonathon at the reseda location was very friendly and helpful with my questions and concerns. The staff, including the assistant manager were super friendly and the communication amongst the employees was very efficient an The staff, including the assistant manager were super friendly and the communication amongst the employees was very efficient and professional.
Big B Hova. Need a drinking fountain or bottled water while you wait!! The person who serviced my car tried to upsell me until my male companion showed up. Then he no longer tried to sell additional Then he no longer tried to sell additional services. He asked why my husband is not taking care of this for me.
He said I am too beautiful to be getting an oil change by myself, asked about my weekend plans etc. The man was plain unprofessional. He made me uncomfortable. I like the fast and professional service I receive, when I come into a Valvoline oil changing station.
Quality of the product. Good advice from tech.. Fair pricing. My oil was low Too bad,that was a nice inticement and makes for loyal customers. The service person was knowlegable helpful and not pushy. Vanessa H. Service was quick and easy! Stopped by before work , and the gentlemen that helped with my car did a great and fast job. Fast friendly service, good job, good price, AND no pressure or overselling. Cody from Northridge. The employees were wonderful, very nice and attentive. Didn't have the right grade of oil.
No big deal. Cost was a bit high. There was a lot of upsell. I may take my business elsewhere. Not being pressured to buy additional services was one of the rea Not being pressured to buy additional services was one of the reasons I have been using Valvoline. Greg D. Love that I could have my kids with me in the car and still get a needed errand done. The gentlemen were polite and quick. I lov I love going there!
The guy I talked to was very knowledgeable about cars and when services need to be done. He really helped me understand what I n He really helped me understand what I need to do. It made me feel better about what to do and made me understand a little more about cars. I've taken my challenger to valvoline for the past year and I haven't been disappointed with any of the work.
The staff always h The staff always has an answer for my questions and have knowledge on other shops like where I can find a friendly professional tire place and whatnot. I Love valvoline. Cat O. They were very thorough in checking everything, and fully explained what repairs were needed. Very friendly, super fast. Mike L. Staff was very friendly and professional. Told me price didn't pressure any upgrades. Quick good service. Was low on oil, have leak or many buring, was very low. I was still miles from next service, just needed to top off oil, it I was still miles from next service, just needed to top off oil, it was 3 quarts low.
I was very concerned to get it filled ASAP so went right over to lube location. Everything was fine, slight wait, others in line. There was nothing whatsoever negative in any way with my visit, and I know the workers do not set prices. He was attentive an concerned about my problem and did a fine job. No complaints at all about staff. REgardless I will return for all my services, many times they have topped oil off 1 quart and never charged me.
Great customer service and the technician was pleasant. Bill R. I was immediately directed into the service lane and the level of service determined. The work was performed promptly and effic The work was performed promptly and efficiently. The process took less than thirty minutes. James H. The experience was consistent to my regular shop. I regularly visit Burbank Valvoline, I was happily surprised to know there was I regularly visit Burbank Valvoline, I was happily surprised to know there was another in the area I was going to be in, and received the same quality of service I'd been accustomed to.
It took a little more time than usual to pull into the service station but not too long. Both of these are minor issues that are naturally due to busy hours. I will continue to come here because I like the service and price. Maurice M. They had a great team and service. I will highly recommend them to my peopl. Thanks for the Oil Change. Grace C.
SoCal Woman. The technician who helped me was very kind and professional. My only hesitation about giving the highest rating is that I'm ne My only hesitation about giving the highest rating is that I'm never sure about the qualifications of people at Valvoline to give me advice about my car. It's unclear whether these people are mechanics or have just been trained to understand a few maintenance issues well. It was my first time there.
Sergio at the Northridge location was fantastic. He was very knowledgeable when I asked him question He was very knowledgeable when I asked him questions and polite.
Sergio, plus the convenience of the drive thru, made it a great experience. Only thing is that the price was on the higher side, and it would have been nice to be greeted before I got inside. I was changing lanes trying to figure out which of the three platforms would clear up first. The service was fast, the guys were great. Rogelio R. The service was great and fast was in and out in minutes.
David B. I have been coming here for years. Friendly, attentive and speedy. Lady in the blue van. The young man Juan, I believe was his name was very helpful and informative. I was impressed at how well the team worked toge I was impressed at how well the team worked together.
It was ran like a well oiled machine. Pun intended. The staff was super friendly. They were able to call the shop and refer me to a tire place for the nail they found in my tire. Great experience! Everyone did their job professionally. This was the fastest oil change I've ever gotten. The employees were courteous and professional. They were very helpful , they let me know my car problems and all very Polite!! I took my car on a Friday night maybe close to closing time. I saw the employees mopping up, but as soon as I pulled in they dro I saw the employees mopping up, but as soon as I pulled in they dropped what they were doing to attend me.
I was in and out in fewer than 15 min maybe. And with the coupons, you have a customer for life. Rafa M. Your store on Sepulveda Blvd. This shop told me that they were going to reattach it using the right size screws. Not satisfied with your Sepulveda location. Don't trust them any more. Patty D. For starters, Sergio was professional, knowledgeable and was completely informative regarding all the services offered. Any ques Any questions I had were answered to my complete satisfaction. Secondly, I am thoroughly impressed this site has two females working!
It isn't often you will see women working in a career that has been historically male-dominated. When asked about their training, they too, were professional, knowledgeable and informative. Well done, Valvoline, well done indeed! Everything was great, but the bottom line is always the d Everything was great, but the bottom line is always the dollar sign. Eric O. Excellent customer service. Very friendly and knowledgeable staff. Staff was friendly, informative and no pressure for extras.
Quick, competent, thorough service. I've been going to this particul I've been going to this particular location fir a few years now. Never been disappointed. Had to wait 10 min outside before taking my car in; no TV in waiting room; expensive price for oil change. The staff was extremely knowledgeable and they did a fantastic job overlooking my vehicle. When I left I felt like I had a good, Shawn S. Fast service and reasonable price.
Shelby was amazing and explained everything to me. She was quite helpful. Local Resident. Great service person". Thorough but no pressure. Attention to detail, responsive to my concerns, efficient without being impersonal or sloppy. Aleman s. Everyone was cool.. Ron B. Professional service gentlemen. Fair price. Quick in and out as told. Thank you guys. The staff were competent, professional and friendly. Emily c. We were greeted right away and they got us in fast. The employees were very knowledgeable and respectful. Felt there was not enough staff to help speed of service. Open Today! Look for this link on your favorites: Save.
Schedule Service. Year Make Model. Year Make Model Color Search. New Vehicle Specials Schedule Service. New Specials. Pre-Owned Specials. Certified Specials. Select A Series:. Find Us On. Schedule Service Service Hours. Search By Keyword. We provide everything from quick oil changes to complete engine repair and complex electrical diagnosis. Request an Appointment. We are now a California Certified Smog Inspection station for vehicles that were manufactured in the year or newer. This new program recently rolled out by the State of California enables our shop to perform a quicker and more affordable smog inspection.
We are proud to be honored by the prestigious automotive trade publication Motor Age Magazine as their Top Shop of ! More Reasons to Choose Us. Your auto repair is guaranteed for as long as you own your vehicle. At RM Automotive we are committed to providing you with the highest quality professional repair and service at a fair price.